All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Application Operational
Accounting Operational
Invoicing Operational
Payments Operational
Payroll Operational
Wave Money Operational
Receipts Processing Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled downtime for database upgrades Dec 4, 2023 22:00 - Dec 5, 2023 00:00 EST
Wave will be going through database upgrades from 10:00 pm EST to 12:00 am EST on December 4th. This means that all of Wave will be offline during this time. We appreciate your patience while we go through these upgrades.
Posted on Oct 26, 2023 - 10:27 EDT
Past Incidents
Nov 28, 2023
Scheduled downtime for database upgrades
Completed - The scheduled maintenance has been completed.
Nov 28, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 EST
Scheduled - Wave will be going through database upgrades from 10:00 pm EST to 12:00 am EST on November 27th. This means that all of Wave will be offline during this time. We appreciate your patience while we go through these upgrades.
Oct 26, 10:26 EDT
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Scheduled downtime for database upgrades
Completed - The scheduled maintenance has been completed.
Nov 21, 02:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:27 EST
Scheduled - Wave will be going through database upgrades from 10:00 pm EST to 04:30 am EST on November 20th. This means that all of Wave will be offline during this time. We appreciate your patience while we go through these upgrades.
Nov 21, 00:26 EST
Scheduled downtime for database upgrades
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - Wave will be going through database upgrades from 10:00 pm EST to 12:00 am EST on November 20th. This means that all of Wave will be offline during this time. We appreciate your patience while we go through these upgrades.
Oct 26, 10:25 EDT
Nov 20, 2023
Nov 19, 2023
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 EST
Scheduled - Our banking partner for Wave Payments, WorldPay, will be performing scheduled maintenance starting at 9 p.m. Eastern on Saturday, November 18th, 2023. Wave Payments onboarding applications may be affected during this time. Payments transactions processing will continue to function as usual. We expect this to take about 9 hours.

Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Nov 17, 17:23 EST
Nov 18, 2023
Nov 17, 2023
Investigating reports of Wave Payroll direct deposits
Resolved - This incident has been resolved.
Nov 17, 16:16 EST
Identified - We are investigating a number of electronic funds transfers (direct deposits) not being deposited in employees' bank accounts. The issue for US-affected employers has now been resolved.

We continue to investigate the issue for employers in Canada. More updates to come as they become available.
Nov 17, 13:33 EST
Update - We are investigating a number of electronic funds transfers (direct deposits) not being deposited in employees' bank accounts. This is affecting payrolls for multiple employers in Canada and the US and is impacting both withdrawals and deposits. More updates to come as they become available.
Nov 17, 11:08 EST
Investigating - We are investigating reports that Wave Payroll's direct deposit hasn't been deposited in employees' bank accounts. Further updates to follow.
Nov 17, 10:28 EST
Nov 16, 2023

No incidents reported.

Nov 15, 2023
Wave Impacted by 3rd party incident
Resolved - We have reached out to users impacted by yesterday morning's payments outage. Thank you for your patience and we apologize for the interruption to your workflow.
Nov 15, 17:37 EST
Update - We are continuing to monitor for any further issues.
Nov 14, 09:39 EST
Update - New online payments on invoices and checkouts are now processing as expected. We are investigating the impact on any affected payments from the incident window, and will post further information as it becomes available.
Nov 14, 09:36 EST
Monitoring - Wave is currently impacted by an incident occurring with one of our 3rd party partners. Online payments on invoices and checkouts may not process successfully. Further updates will be posted as new information becomes available.
Nov 14, 09:05 EST
Wave Money transfers failing
Resolved - This incident has been resolved.
Nov 15, 10:05 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 08:51 EST
Investigating - We're hearing a number of reports that Wave Money ACH and email transfers are failing with a generic error code. Our team is currently investigating the root cause of the issue.
Nov 14, 11:52 EST
Nov 14, 2023
Scheduled downtime for database upgrades
Completed - The scheduled maintenance has been completed.
Nov 14, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - Wave will be going through database upgrades from 10:00 pm EST to 12:00 am EST on November 13th. This means that all of Wave will be offline during this time. We appreciate your patience while we go through these upgrades.
Oct 26, 10:24 EDT
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