Working through larger support volumes
Update - We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
Jul 22, 2025 - 15:19 EDT
Update - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 20:21 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 2025 - 20:20 EDT
Identified - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 17:06 EDT
Uptime over the past 90 days. View historical uptime.
Web Application Operational
90 days ago
100.0 % uptime
Today
Accounting Operational
90 days ago
100.0 % uptime
Today
Invoicing Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Payroll Operational
90 days ago
99.03 % uptime
Today
Receipts Processing Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
99.58 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 10:00PM Eastern on Thursday, April 16th, 2026. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 1 hour. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Apr 13, 15:56 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Loading issues during Credit Card Payment Processing via Wave generated Invoices and Payment Links
Resolved - This incident has been resolved.
Apr 14, 17:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 16:36 EDT
Identified - Some clients of Wave Payment users are unable to input their Credit Card details for Payment processing through Wave generated Invoices and Payment Links. We are looking into this.
Apr 14, 16:25 EDT
Wave Mobile SSO Login Errors
Resolved - We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update;

1. Go to the App Store / Google Play on your phone
2. Update to the latest version of the Wave app (4.15.0)
3. Launch the app
4. Close the app
-iPhone users can follow this article https://support.apple.com/en-ca/109359
-Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
5. Re-launch the app
Apr 14, 16:06 EDT
Monitoring - We have released a new version of the Wave mobile app (version 4.15.0) that resolves the sign in issues through SSO. In order to install the latest update;

1. Go to the App Store / Google Play on your phone
2. Update to the latest version of the Wave app (4.15.0)
3. Launch the app
4. Close the app
-iPhone users can follow this article https://support.apple.com/en-ca/109359
-Android users can follow this article https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
5. Re-launch the app
Apr 14, 15:44 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 09:35 EDT
Investigating - We are investigating reports that users are unable to sign in to Wave through their mobile app. While we investigate, users can still access Wave through our web application. You can access the web application through a desktop browser or your mobile browser through https://my.waveapps.com/login/
Apr 13, 14:20 EDT
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Wave Impacted by 3rd party incident
Resolved - Issue is now resolved. We thank you for your patience.
Apr 9, 13:07 EDT
Update - We are continuing to monitor for any further issues.
Apr 9, 13:06 EDT
Monitoring - Wave is currently impacted by an incident occurring with our Payroll partner. Payroll users might find that taking Payroll related actions is delayed or some pages are not loading. Our partner has released a fix and we are monitoring. Further updates will be posted as new information becomes available.
Apr 9, 09:51 EDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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