Working through larger support volumes
Update - We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
Jul 22, 2025 - 15:19 EDT
Update - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 20:21 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 2025 - 20:20 EDT
Identified - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 17:06 EDT
Uptime over the past 90 days. View historical uptime.
Web Application Operational
90 days ago
100.0 % uptime
Today
Accounting Operational
90 days ago
100.0 % uptime
Today
Invoicing Operational
90 days ago
99.97 % uptime
Today
Payments Operational
90 days ago
99.97 % uptime
Today
Payroll Operational
90 days ago
100.0 % uptime
Today
Receipts Processing Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
99.58 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Apr 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 9:00PM Eastern on Wednesday, April 29th, 2026. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 2 hours. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Apr 23, 11:59 EDT
Delays in Recurring Invoice generation and Automatic Charges
Resolved - We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged.

Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
Apr 29, 17:47 EDT
Monitoring - We have identified and resolved an issue that was causing delays in recurring invoices being generated and automatic payments being charged.

Delayed recurring invoices have now been generated and any automatic payments associated with those recurring invoices applied to the saved payment methods.
Apr 29, 15:35 EDT
Investigating - We have identified and are investigating an issue causing scheduled recurring invoices to not be generated. Automatic recurring charges that happen through those recurring invoices are also impacted due to this.

Creating and sending individual invoices, as well as payments against individual invoices are not affected at this time.

We thank you for your patience and we will share updates on next steps as they become available.
Apr 29, 13:32 EDT
Apr 28, 2026
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Apr 28, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 9:00PM Eastern on Tuesday, April 28th, 2026. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 2 hours. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Apr 23, 11:56 EDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 9:00PM Eastern on April 23rd, 2026. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 2 hours. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Apr 23, 11:53 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
Increased Errors on Invoicing Features
Resolved - This incident has been resolved. Thank you for your patience and we apologize for the interruption today.
Apr 20, 14:31 EDT
Investigating - We are currently investigating an issue leading to increased errors on invoicing-related pages in Wave, for some Wave users and/or their clients.
Apr 20, 13:16 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

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