Working through larger support volumes

Incident Report for Wave

Update

We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Posted Jun 19, 2025 - 20:21 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 19, 2025 - 20:20 EDT

Identified

We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Posted Jun 19, 2025 - 17:06 EDT
This incident affects: Payroll.