Working through larger support volumes
Update - We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
Jul 22, 2025 - 15:19 EDT
Update - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 20:21 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 2025 - 20:20 EDT
Identified - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 17:06 EDT
Uptime over the past 90 days. View historical uptime.
Web Application Operational
90 days ago
99.78 % uptime
Today
Accounting Operational
90 days ago
99.92 % uptime
Today
Invoicing Operational
90 days ago
99.92 % uptime
Today
Payments Operational
90 days ago
99.95 % uptime
Today
Payroll Operational
90 days ago
99.93 % uptime
Today
Receipts Processing Operational
90 days ago
99.93 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
3rd party issue impacting PDF exports
Resolved - The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.
Oct 20, 16:40 EDT
Update - We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.
Oct 20, 11:54 EDT
Investigating - We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.
Oct 20, 11:21 EDT
Increase in 502 Errors
Resolved - The issue with increased 502 errors across Wave has resolved. Thank you for your patience and we apologize for the inconvenience.
Oct 20, 16:38 EDT
Investigating - We are investigating an increase in 502 errors on some pages across Wave. Some business owners may be unable to access certain pages, including but not limited to the Dashboard. We will provide more updates as they become available.
Oct 20, 13:14 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Oct 17, 07:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 7:00AM Eastern on Friday October 17th. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 1 hour. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Oct 10, 16:10 EDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025
3rd-party Error with Canadian Payments Applications
Resolved - The impacted Wave Payments applications have been activated. New applications for our Canadian users are now working as expected. Thanks for your patience and we apologize for the interruption.
Oct 15, 15:56 EDT
Investigating - Our payments partner is currently investigating an error that is impacting Wave Payments applications for our Canadian users. We will share more updates as they become available.
Oct 15, 12:44 EDT
Oct 14, 2025
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 EDT
Scheduled - Wave will be performing scheduled maintenance starting at 7:00AM Eastern on Tuesday October 14th. Your account and the Wave website will be unavailable during maintenance. We expect this to take about 1 hour. Check this page for updates as maintenance progresses. Thank you for your patience while we upgrade our services!
Oct 10, 16:08 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025
We're making updates to improve performance
Completed - The scheduled maintenance has been completed.
Oct 12, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 EDT
Scheduled - Wave's payroll partner will be performing scheduled maintenance starting at 10:00PM Eastern on Sunday, October 12th, 2025. Wave Payroll will be unavailable during this maintenance window. We expect this to take about 30 minutes. Please take a look at this page for updates as maintenance progresses. Thank you for your patience.
Oct 6, 14:03 EDT
Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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