Update - We have reached out to the impacted customers to set expectations on next steps and the re-charging process. We are also working to ensure this error does not reappear in the future.
Jan 07, 2026 - 16:32 EST
Jan 07, 2026 - 16:32 EST
Identified - We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.
Jan 07, 2026 - 09:43 EST
Jan 07, 2026 - 09:43 EST
Update - We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
Jul 22, 2025 - 15:19 EDT
Jul 22, 2025 - 15:19 EDT
Update - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 20:21 EDT
Jun 19, 2025 - 20:21 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 2025 - 20:20 EDT
Jun 19, 2025 - 20:20 EDT
Identified - We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Jun 19, 2025 - 17:06 EDT
Jun 19, 2025 - 17:06 EDT
Web Application
Operational
Accounting
Operational
Invoicing
Operational
Payments
Operational
Payroll
Operational
Receipts Processing
Operational
Mobile Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.