After continued monitoring we can confirm that this issue has now been resolved and transactions, reports and account balances are syncing as expected.
Posted May 04, 2020 - 15:10 UTC
We are continuing to monitor for any further issues.
Posted May 02, 2020 - 00:46 UTC
We have identified the issue and have a temporary fix in place. Currently account balances and reports are syncing as expected, however there is a possibility that there may be a small delay for some users when updating their accounts. We will continue to monitor this and provide updates when they are available.
Posted May 02, 2020 - 00:20 UTC
We are continuing to investigate reports of transactions and reports not syncing properly. Currently account balances and reports should be updating and reflecting as accurate however there may be a lag when making updates. We will continue to provide more updates as they become available.
Posted May 01, 2020 - 22:24 UTC
We are currently investigating reports that account balances are not syncing with transactions or reports. We will provide more updates as they become available.