This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.
Posted Mar 13, 2025 - 13:03 EDT
Identified
We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.
Posted Mar 13, 2025 - 12:40 EDT
Monitoring
A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.
Posted Mar 13, 2025 - 12:16 EDT
Update
We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.
Posted Mar 13, 2025 - 12:07 EDT
Investigating
We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.