Investigating reports of Wave Payroll direct deposits

Incident Report for Wave

Resolved

This incident has been resolved.
Posted Nov 17, 2023 - 16:16 EST

Identified

We are investigating a number of electronic funds transfers (direct deposits) not being deposited in employees' bank accounts. The issue for US-affected employers has now been resolved.

We continue to investigate the issue for employers in Canada. More updates to come as they become available.
Posted Nov 17, 2023 - 13:33 EST

Update

We are investigating a number of electronic funds transfers (direct deposits) not being deposited in employees' bank accounts. This is affecting payrolls for multiple employers in Canada and the US and is impacting both withdrawals and deposits. More updates to come as they become available.
Posted Nov 17, 2023 - 11:08 EST

Investigating

We are investigating reports that Wave Payroll's direct deposit hasn't been deposited in employees' bank accounts. Further updates to follow.
Posted Nov 17, 2023 - 10:28 EST
This incident affected: Payroll.