We can confirm after an investigation into the issue, that users are now able to make money transfers of over $500, and are not showing erroneously as exceeding their limits
Posted Apr 01, 2022 - 16:07 EDT
Update
Our users are still continuing to see failed money transfers of >$500. We are currently working with our 3rd party partners on finding a resolution. We will provide updates when they are available.
Posted Apr 01, 2022 - 14:31 EDT
Update
We're still in the process of investigating the cause of the errors and should have an update with more information shortly.
Posted Mar 31, 2022 - 19:40 EDT
Investigating
We are investigating reports that our users are seeing a validation error which states their limits have been exceeded when attempting to send a money transfer when in fact they are within their limits. Further updates to follow.
Posted Mar 31, 2022 - 16:25 EDT
This incident affected: Web Application, Accounting, Invoicing, Payments, Payroll, and Wave Money.